70-271 exam

Exam 70-271:
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Published: January 12, 2004
Language(s): English, French, German, Japanese, Korean, Russian, Spanish, Chinese (Simplified)
Audience(s): IT Professionals
Technology: Microsoft Windows XP
Type: Proctored Exam

Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.
This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users. 
Credit Toward Certification
When you pass Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System , you complete the requirements for the following certification(s):
Microsoft Certified Professional (MCP)
 
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.